It will be bye-bye to the Co-op

Of course, it all started to go downhill in 2008 with the financial crash and all that.

I had an account with Britannia Building Society. All fine.

Interest rates dropped of course, but we all took that in our stride.

But then Britannia got taken over by the Co-op Bank. Colours changed (red to blue) - not a problem at all. Then I noticed on my visits - probably once or twice a month - that the old staff weren't there any more. Who were these new cashiers?

Soon got used to the new staff, I guess.

Late last year they suddenly changed the Saturday opening time from 9 to 9.30. Not very helpful to us early Saturday starters.

Then last Friday came a letter saying they were closing my local branch in April. Final straw.

I went in on Saturday morning (after 9.30) with intent to complain (with some sympathy) to the now familiar new(ish) staff. But even the new staff were gone. Was it a coincidence? Were these new new people temporary, or plants from head office? I didn't bother to say anything.

Action will speak louder than words. I'll be closing all my family's accounts with the Co-op.