I went with friends to the marvellous Hard Rock Calling 2011 at Hyde Park, London over the weekend. We went on Saturday to see Bon Jovi, and on Sunday to see Rod Stewart.
We booked a hotel three months ago in Shepherd's Bush (within striking distance) to stay at on the Saturday night. But when we arrived to check in at 1.30 Saturday afternoon, the guy tried to fob us off and move us to an alternative hotel in Baker Street - without so much as an apology, or even an attempt at politeness.
"What country?" [are you from] he asked us! "ENGLAND," I told him, with huge indignation. I might have asked him the same question as he prattled into the phone in non-English. I guess it would have been easy to switch poor foreign visitors to another hotel (what choice would they have?), but we quickly told him, no thanks, we'll have a refund (via bookers Lastminute.com) and wouldn't be staying in Baker Street or any other hotel in the crappy Comfotel chain. The hotel was dingy and not very clean, with 16 chairs for breakfast crammed into the same room as the office (about 12 feet square).
People like this should not be allowed to run hotels. We'll be complaining to Lastminute.com and encouraging them to scratch these hotels from their list as they will quickly sully their reputation.
Comfotel nearly ruined our weekend, but we rose above that.
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